These Terms and Conditions of Use apply to all Gift Cards issued by the Manse/Dr.Naomi
This document contains the full set of terms and conditions governing your use of the Gift Card. It is advised that you read this document carefully before using or purchasing a Gift Card. If you have any complaints, questions or would like more information about your Gift Card, please call 9331 5001 or email firstname.lastname@example.org
Expiry: Manse Gift Cards expire six months after the date of purchase.
“Manse” means the clinic located on number one Regent street, Paddington NSW, Australia.
“Gift Card” means the gift card that you have purchased or received.
A reference to “we” or “us” is a reference to The Manse/Dr.Naomi.
3. Gift Card Redemption & Exclusions
Redeemed for purchases/services at The Manse or our online store.
The following are the exclusions applicable to the redemption of your Gift Card:
a. Not exchangeable for cash.
b. Cannot purchase a gift voucher using your gift voucher
c. Cannot be used as a deposit/booking fee for new patients making an appointment with one of our doctors or therapists.
4. Online Gift Card purchases
Gift Cards that are purchased from The Manse Online are pre-selected amount and activated in accordance with our Manse Gift Cards Online Terms and Conditions.
4.1 All Gift Cards
Pay for your Gift Card value with the tender of your choice (other than a Gift Card). The transaction will be completed and posted to the address of your choice, we can also email the gift card.
5. Using your Gift Card
5.1 Making a purchase with your Gift Card
Present your Gift Card at our clinic for either the service or product you wish to purchase. The transaction will be completed when the balance has reduced on your Gift Card.
No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires.
You agree that we can reduce the Remaining Gift Card Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by:
A. giving us details of the Gift Card and authorising the transaction in some other way approved by us.
When you authorise a transaction:
B. you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
C. you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value.
5.2 Purchases exceeding the Remaining Gift Card Value
Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.
5.3 Gift cards cannot be exchanged.
5.4 Issue with goods or services purchased with a Gift Card
If you have an issue with any goods or services that you purchased with a Gift Card you should contact The Manse.
5.5 No cash advances
Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.
You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.
Destruction of Gift Card with no value
All Gift Cards remain the property of The Manse. If the Remaining Gift Card Value is zero your Gift Card cannot be reactivated. Our point of sale operator may destroy your expended Gift Card or you must destroy it by cutting it in half diagonally.
6. Expiry, cancellation and re-issue of Gift Cards
6.1 Expiry of Gift Cards
Will be valid for use for six months from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining Gift Card Value before the expiry date, after the expiry date unused value will become the property of The Manse/Dr.Naomi.
6.2 Cancellation and voiding of Gift Cards
a. Gift Cards cannot be cancelled once they are issued except if voided by The Manse, if their value is used or if they expire.
b. We reserve the right to void any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way.
c. We reserve the right to cancel any Gift Card for any reason at any time without notice. In such instances (except those set out in paragraph b) we will elect to provide a refund or a replacement Gift Card.
d. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.
6.3 Re-issue of faulty or damaged Gift Cards
A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of us.
7. Lost or stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.
8. Your Gift Card, your responsibility
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us.
9. Changes to Terms and Conditions of Use
We reserve the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason and agree to provide you with at least 30 days’ notice of such changes. We will give you notice by posting the changes on our website.
10. Errors and complaints
If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 9331 5001.
11. Limitation of liability
12. Applicable law
These Terms and Conditions of Use are to be construed and enforced in accordance with the laws of New South Wales, Australia. Any dispute in connection with a Gift Card is exclusively subject to the jurisdiction of the courts of New South Wales, Australia (including the Federal Court of Australia).
Version: June 2017
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